Helpdesk Page

If your application is complete, you may receive your COL account number after 3 business days (not counting weekends and holidays) after submission.  I...

If you are in the process of filling out the online application and have not submitted your application yet, please check your email for the link that was s...

A COL reference number is an 8-digit number that was assigned to you upon completion of your COL account application. The COL reference number is also calle...

Yes a foreign citizen can open a COL account. Below are the requirements for foreign citizens: DUAL CITIZENS Valid Foreign passport or Valid Philippin...

First, make sure to check your spam/junk emails, as well as your other email folders (like promotions or socials folders for gmail accounts) for the email v...

If you have not received the OTP via your mobile number, you can click on the "Verify Email" link or "Continue my application" link agai...

If you're experiencing a TIMEOUT error when uploading your IDs, this could be caused by the following reasons: 1. You may have taken too long to up...

Please check your email for the link that was sent after you verified your email and phone number. You can click that link to continue your application. The...

We require a face-to-face video call as part of our verification process for those who have not visited our offices personally. The call can be done via Sky...

Funding can be done via our partner banks, Gcash, or via remittance. This applies to both initial and additional deposits. Please note that for initial depo...