If your account got blocked due to numerous failed attempts to log in, kindly check the following first:


1. Check if your Caps Lock is turned ON as your password is case sensitive.

2. If you have not changed your password in the last 2 months, your password has most likely expired.

3. Check that your COL account number is correct on the User ID fields. If you have forgotten your User ID, please see this link.


If you have entered an incorrect password or if your password has expired - kindly click the FORGOT PASSWORD link underneath the Login section, answer the security questions and a new password will be emailed to your registered email address. This will unblock your account.



Note: If you cannot access your registered email address to retrieve your new password, you would need to update your email address. To update, click here for instructions.