OPTION 1: The easiest way to update your email address is to log into your COL account, click the HOME tab then click the CHANGE PROFILE link in the submenu. Here you can edit your email address online.



OPTION 2: If you cannot log into your COL account, then you would need to change your email address via a manual request. 


To change your email address manually:

  1. Download and Print the Account Update Form
  2. Fill out the form and attach one (1) valid government issued ID for each account holder
  3. Scan and email to stockcerts@colfinancial.com or submit via chat at COL's Contact Us page

We will then review your request and further verification may be done before processing. Once approved, we will update your email address in your COL Account and reset your password as well. A new password will then be sent to your new email address. Please note that the processing usually takes 1-2 working days.