Take a screenshot of the error message then contact COL's Customer Support team to report the error. You can contact us through email at helpdesk@colfinancial.com or through live chat (click here).
We would appreciate if you can also send us the following information so we can report the issue properly with our IT team.
- COL account number
- Device (model/type)
- System (android/IOS)
- What did you do before the error occured
- Internet service provider (ISP)