Withdrawal requests will be processed once funds are cleared for withdrawal. The day when funds can be withdrawn is called DUE DATE


To know your withdrawal request due date, go to the WITHDRAWAL STATUS page by:

STEP 1: Log into your COL account

STEP 2: Click on the TRADE tab

STEP 3: Click on the PORTFOLIO link

STEP 4: Click WITHDRAWAL STATUS



Due dates are dependent on the following:

1. Your selling date

2. Your request date


SELLING DATE

If you have just sold your stocks, you would need to wait three (3) business days after your selling date before the withdrawal request can be processed. This settlement period is called (T+3). For mutual fund selling transaction, once the funds would reflect in your PORTFOLIO, you may request for its withdrawal already. 


Example 1: If you sold your shares on Monday - we will process your withdrawal request on Thursday

Example 2: If you sold your shares on Wednesday - we will process your withdrawal request on the following Monday


REQUEST DATE

To process withdrawal requests, our Withdrawals team has a cut-off processing time. The cut-off times are:


1. 10:00am Cut-off

This is for clients with COL registered bank accounts with Landbank, Maybank, Producers Bank or Robinsons Bank. These banks have an earlier check deposit cut-off period in their bank branches. 

2. 11:00am Cut-off 

This is for clients with COL registered bank accounts that are not mentioned above or will pick-up a check in COL's Business Center in Pasig City. 


Any withdrawal requests submitted after their corresponding cut-off periods will be processed the next business day.