Withdrawal requests will be processed once funds are cleared for withdrawal. The day when funds can be withdrawn is called DUE DATE.
To know your withdrawal request due date, go to the WITHDRAWAL STATUS page by:
STEP 1: Log into your COL account
STEP 2: Click on the TRADE tab
STEP 3: Click on the PORTFOLIO link
STEP 4: Click WITHDRAWAL STATUS
Due dates are dependent on the following:
1. Your selling date
2. Your request date
If you have just sold your stocks, you would need to wait three (3) business days after your selling date before the withdrawal request can be processed. This settlement period is called (T+3). For mutual fund selling transaction, once the funds would reflect in your PORTFOLIO, you may request for its withdrawal already.
Example 1: If you sold your shares on Monday - we will process your withdrawal request on Thursday
Example 2: If you sold your shares on Wednesday - we will process your withdrawal request on the following Monday
To process withdrawal requests, our Withdrawals team has a cut-off processing time. The cut-off times are:
1. 10:00am Cut-off
This is for clients with COL registered bank accounts with Landbank, Maybank, Producers Bank or Robinsons Bank. These banks have an earlier check deposit cut-off period in their bank branches.
2. 11:00am Cut-off
This is for clients with COL registered bank accounts that are not mentioned above or will pick-up a check in COL's Business Center in Pasig City.
Any withdrawal requests submitted after their corresponding cut-off periods will be processed the next business day.