There maybe several reasons why your funding has not reflected in your COL account after 24 hours (excluding weekends and holidays) yet. Below are the most common reasons and the solutions to them.
1. Wrong COL account number indicated in the subscriber/reference number
Check your payment slip or confirmation if the COL account number is correct. If there is a teller validation underneath, kindly check that as well. If the numbers are incorrect, please email us at deposits@colfinancial.com and attach a copy of your payment slip or confirmation. For faster crediting, kindly indicate on the subject of your email the bank, transaction date and the correct COL account number.
2. Different depositor's name versus COL account holder's name
If the depositor's name is different from the COL account holder's name, please email us at deposits@colfinancial.com and attach a copy of your payment slip or confirmation. For faster crediting, kindly indicate on the subject of your email the bank, transaction date and COL account number.
3. Overseas remittance to BDO
Overseas remittance may take several days before the funding is reflected in the bank report to us. Kindly make sure that you have emailed us your remittance receipt at remit@colfinancial.com.
4. Usage of BPI's BETA website or mobile app
Please be guided that funding through BPI’s new website and mobile app (under BETA testing phase) will reflect in your COL Account a day after. For faster crediting, we suggest using the older version of BPI’s website and mobile app.
If none of the above reasons apply to you, kindly contact our helpdesk by emailing us at helpdesk@colfinancial.com or sending us a message at COL's Facebook page.