For credit to COL account within 24 business hours (excluding public holidays and weekends)
- *Online Banking via Merchant Payment (BDO, BPI, Metrobank, AUB, Chinabank, Robinsons Bank, Unionbank)
- Over-the-Counter at Bank Branches via Merchant Payment (BPI, BDO, Metrobank, AUB and Robinsons Bank, Unionbank)
- COL Business Center
Note: Please be guided that scheduled bills payments are only reflected on our records the following banking day after the payment/transaction date. Should you wish your funds to be credited on the same banking day, it is best to use the usual (immediate) payment transaction of bills payment.
For credit to COL account on the next business day (excluding public holidays and weekends)
- GCASH
- MAYA
IMPORTANT: Please indicate the COL ACCOUNT HOLDER'S NAME and COL ACCOUNT NUMBER when making payments to ensure proper and timely credit to your account.
(Note: Local/Regional check payments for initial deposits will still observe the applicable clearing schedule )
You will receive a Deposit Acknowledgement Receipt via email once your fund has been credited to your COL account. The deposit transaction will also reflect in your monthly account ledger at the end of the day. You may view your ledgers under TRADE>Portfolio>View Monthly Account Ledger (Current/Historical).
Please be reminded that you are no longer required to fax or email your payment slip unless you have done an overseas remittance or the bills payment did not reflect in your portfolio after the crediting schedule.
For uncredited bills payment transactions, kindly forward the copy of your payment slip/confirmation to deposits@colfinancial.com together with your COL account number and account name for verification.
For overseas remittances, you may forward them to remit@colfinancial.com including the COL account number and full name so we can process them on time. We will credit the funds to the respective COL account as soon as we have confirmed that the funds have already been reflected in our bank records. This currently takes at least 3 to 5 banking days or depending on the number of days advised by your remitting bank/center.