For security reasons we cannot release your COL account number without undergoing a verification process. You can request for your COL account number through the following options:


To retrieve your COL account number via telephone:

STEP 1: Call our hotline at +632 6515888 Mondays to Fridays from 8:30am to 5:00pm (Philippines Standard Time GMT+8)

STEP 2: We will ask a few security questions before we will release your COL account number


Note: Only the COL account holder/s can request for their COL account number.

To retrieve your COL account number via email:

STEP 1: Email helpdesk@colfinancial.com for assistance using your registered email address with COL Financial

STEP 2: COL Financial will then send security verification questions

STEP 3: Email us the correct answers and COL Financial will then send your COL account number to your registered email address


Note: You can also browse through your email inbox for the welcome or activation email that was previously sent to you that has your COL account number.