Investing and Order Processing

How do I Cancel a Posted Order?
Note: You cannot cancel orders during Pre-Open period between 9:15am to 9:30am and during Pre-Close period between 3:18pm to 3:20pm. However, you can cancel...
Wed, 15 Mar, 2017 at 3:00 PM
How do I Modify a Posted Order?
Note: You cannot modify orders during Pre-Open period between 9:15pm to 9:30pm and during Pre-Close period between 3:18pm to 3:20pm. ...
Tue, 19 Apr, 2016 at 11:09 AM
What is the minimum board lot and fluctuation size?
Each stock may trade at different minimum lot sizes controlled by its price. This minimum lot size is called a Board Lot (see table below). If a stock'...
Wed, 15 Mar, 2017 at 3:00 PM
What is an odd lot?
An Odd lot is considered to be the amount of shares not wholly divisible by a minimum board lot. Odd lots are traded at an Odd Lot board which are usually i...
Tue, 19 Apr, 2016 at 11:50 AM
How do I confirm my completed transactions for the day, month, or year?
All your completed transactions can be verified and confirmed through our website through the following means: 1. Click on the TRADE tab then click on...
Wed, 15 Mar, 2017 at 3:01 PM
If I sell a stock position today, can I use the proceeds to buy immediately?
Yes, you can use the proceeds to immediately buy another stock or even the same stock if you wish. There is no need for you ...
Wed, 2 Sep, 2015 at 3:03 PM
What would prevent me from placing an order?
There could be a number of situations that can prevent you from entering an order during trading time, some of which are listed below: 1. A connection...
Wed, 15 Mar, 2017 at 3:02 PM
My buy order was rejected for "Insufficient funds". Why did I get this error message?
This error message appears when you attempt to post a buying order that was worth more than the available cash in your account. To avoid...
Wed, 2 Sep, 2015 at 3:08 PM
My sell order was rejected for "Account does not have Stock Position for _____". Why did I get this error message?
First, please check if you already have a posted sell order for that stock. This error message appears when you attempt to post an order to sell more share...
Fri, 5 Apr, 2019 at 5:03 PM
I posted an order and cancelled it. But it seems the order still hasn't been cancelled?
There are two instances when this might occur: 1. You might be trying to cancel your order during the pre-...
Wed, 2 Sep, 2015 at 3:11 PM